Refund Policy

Our main objective at Pengreen.com is to ensure our customers are completely satisfied, which is why we proudly offer a 100% money-back guarantee within 30 days of delivery.

RETURN METHOD:

Please note:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging including all tags.
the shipping cost, you will be responsible for paying for your own shipping costs for returning your item. If you are shipping your bag, you should consider using a trackable postal service. We recommend using UPS, FedEx, or USPS regular ground service. We cannot guarantee that we will receive your returned item.

Change Of Mind:

Change of Mind is not acceptable. No return Or Refund will be Process.

EXCHANGES (if applicable)

We do allow exchanges for unused, non-personalized items. You must contact us within 14 days of delivery and we will provide instructions on how to proceed with an exchange. Send us an Mail: support@Pengreen.co.uk and please include your order number.

REFUND :
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund. If you are approved, your refund will be processed on the next payment run and a credit will automatically be applied to your credit card or original method of payment.
Depending on your payment method it may take up to 7 business days to appear on your statement.

Postage costs are non-refundable. Only the item's cost will be refunded.

LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your Bank, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

CONTACT INFO :

CUSTOMER SUPPORT 24/7
☎ Phone: +44 7934659000
✉ MAIL : support@pengreen.co.uk